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Unified communications is a trend that in its earliest stages was picking up interest, but now is virtually all but falling off the corporate radar. However, unified communications is starting to make a comeback as organizations are starting to realize again the value of "presence" and unification of different communication methods to improve productivity and organization. Organizations at times express concern that the expensive legacy software already in place could become a waste of money if the business upgrades to a unified communications system. Yet the ability to bridge the gap between legacy software and other communications investments is one of the benefits to implementing unified communications and why it is quickly becoming a useful technology trend.
 Microsoft unified communications technologies gives users anywhere access to messaging, voice, and video, while bridging the gap and integrating existing legacy software and communications investments. Microsoft unified communications boasts the ability to reduce operating costs of travel, telecom, and IT, while creating sustainable improvement in business outcomes. The "unification" aspect of Microsoft's communications software solution offers a complete integrated experience that connects multiple services together to improve productivity and faciliate teamwork from around the world.. Microsoft's unified communications can be implented using Microsoft Exchange Server 2007 (and other versions) and Microsoft Office Communications Server 2007 (and other versions). Global Crossing | Profile: 2.5 Billion, public company with Global IP-based telecommunications network systems connect the Americas and Europe, and link to Asia. They wanted to bring together all forms of communication while integrating their IT infrastructure. What did Microsoft unified communications do for Global Crossing?: Office Communications Server 2007 R2 was deployed to integrate more workloads into the Unified Communications solution, including audio conferencing and additional voice features on top of email, IM and presence, as well as audio, video, and web conferencing. Microsoft unified communications cut costs and paid for itself in less than a year while uniting the workforce. Download a PDF of the Case Study. (Requires Adobe PDF Reader) - The solution is expected to produce annual benefits of $4.3 million when fully deployed.
- Microsoft unified communications reduced Global Crossing's costs by $574,000 annually.
- Global Crossing is saving $600 per user & 20 minutes per employee per day.
- With all of the cost savings and time savings, the unified communications solution will pay for itself in only 7 months.
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